Privacy Policy

Section 01

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• WhatsApp number — collected to enable direct communication between customers and photographers for session coordination
• Billing and payment information
• Booking details and preferences

Photos and Media

• Photos taken during your photoshoot sessions. Note that Photo Trips does not store your photos — photographers manage their own storage and deliver images directly to you via a link shared through our platform.
• Any images you provide to us (for example, for reference or custom shoots).

Messages and Communication

• Message history exchanged between customers, photographers, and our support team through the Photo Trips platform.
• This information is stored to help manage bookings, resolve disputes, ensure quality of service, and for safety and compliance purposes.

Technical Information

• IP address
• Browser type
• Device type
• Usage data collected via cookies and similar technologies

Section 02

How We Use Your Information

We use your information to:

• Provide and manage our photography and travel services
• Process payments and send booking confirmations
• Communicate with you regarding your booking or inquiries
• Facilitate communication between customers and photographers via WhatsApp for session coordination
• Maintain message history to ensure smooth communication and service quality
• Improve our services, website, and user experience
• Comply with legal obligations

Section 03

Use of Customer Photos

We take your image rights seriously.

• We will never share your photos publicly without your prior consent.
• Consent for photo usage will be obtained digitally, for example by clicking a button or selecting a checkbox during booking or after your photoshoot.
• If you agree to photo usage, we will only use your photos on photo-trips.com and Photo Trips’ official social media channels for promotional purposes.
• We will never sell your photos to third parties under any circumstances.
• If you provide consent and later wish to withdraw it, you can contact us at [email protected] and we will remove your images from future use.

Section 04

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following cases:

• With photographers working with Photo Trips to fulfil your booking (including your name and WhatsApp number for session coordination)
• When required by law, legal process, or government request
• To protect our rights, safety, or property

We also use the following third-party service providers who may process your data on our behalf:

• Stripe Payment processing. stripe.com/privacy
• PayPal Payment processing. paypal.com/privacy
• Google Analytics Website analytics and traffic measurement. policies.google.com/privacy

Each of these providers has their own privacy policy governing how they handle your data. We encourage you to review them.

Section 05

International Data Transfers

Photo Trips is operated from Japan. When you use our services, your personal data may be transferred to, stored in, or processed in countries other than your own — including Japan — which may have different data protection laws than your country of residence.

If you are located in the European Economic Area (EEA) or United Kingdom, such transfers are carried out in compliance with applicable data protection laws, including through the use of standard contractual clauses or other approved transfer mechanisms where required.

By using our services, you acknowledge and consent to the transfer of your data as described in this policy.

Section 06

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. The table below summarises our standard retention periods:

Section 07

Data Storage & Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission or storage is 100% secure.

Section 08

Cookies & Tracking Technologies

Our website uses cookies and similar technologies. We use three types:

You may disable cookies in your browser settings. Note that disabling strictly necessary cookies may affect your ability to use some features of our site.

Section 09

Children’s Privacy

Photo Trips does not knowingly collect personal data from children under the age of 13. If you are under 18, please ensure a parent or legal guardian has reviewed and agreed to this Privacy Policy before you use our services.

If you believe we have inadvertently collected personal data from a child under 13 without verifiable parental consent, please contact us at [email protected] and we will take steps to delete that information promptly.

Section 10

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Object to certain processing activities
• Withdraw consent for the use of your photos or personal data

To exercise these rights, contact us at [email protected].

Section 11

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies independently.

Section 12

Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you by email or via a prominent notice on our website before the changes take effect. The “Last Updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically.

Section 13

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: